Skills & Competencies for Employee Services Manager
Employee Services Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Employee Services Manager
Manages the selection, design, and implementation of employee engagement programs geared to attract and retain employees and promote a healthy and productive work environment.
JOB RESPONSIBILITIES for Employee Services Manager
Administers programs focused on work-life, child care, fitness, discounts, remote working, education, training, and others to provide options that engage employees. Analyzes and assesses program utilization, employee feedback, competitiveness, and workforce productivity to ensure that a cost-effective mix of programs is offered. Reviews and researches complex questions and identifies opportunities to improve employee engagement and work experience. Implements policies and procedures to guide department workflow to control program costs, promoting efficiency and optimizing administrative hours delegated to programs.
Employee Services Manager SALARY RANGE
BASE 50%
$112,955
TOTAL 50%
$120,279
Job Level
M02
Job Code
HR09200389
Education/Degree
Bachelor's Degree
Reports To
Director
Employee Services Manager Skills and Competencies List
9 general skills or competencies (Job family competencies) for Employee Services Manager
1
Job Family Competencies –
Internal Communications
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Cites examples of messaging strategies used in communicating organizational priorities.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Applies communication techniques in conveying clear and timely messages to internal team members.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Consults internally to gain insights into their communication goals to recommend workable solutions.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Collaborates with other communication disciplines to develop major enterprise-wide functional communications campaigns.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the development of internal or external communication strategy plans to ensure an integrated presence.
See 4 More Skill Behaviors
2
Job Family Competencies –
Career Development and Coaching
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Cites the steps and guidelines for our employee career development.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Conducts career development coaching assessments to identify student strengths and weaknesses.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Assesses suitability for different occupations to help prepare our employees for specific challenges.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Develops career development plans for our employees to improve performance and achieve career goals.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the adoption of the latest technology and tools for career development and coaching.
See 4 More Skill Behaviors
3
Employee Services Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Employee Services Manager
Proficiency Level - 4
5
Competency for -
Employee Services Manager
Proficiency Level - 5
9 soft skills or competencies (core competencies) for Employee Services Manager
1
Core Competencies –
Resource Management
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Describes the basic components and processes of resource management.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in project and program management to coordinate resources activities and meet milestones.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Analyses resource utilization and cost to improve operational effectiveness.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Advises on resource planning, acquisition, and allocation for complex projects and programs.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds strong relationships with external stakeholders and vendors to safeguard our business's resource requirements.
See 4 More Skill Behaviors
2
Core Competencies –
Project Management
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Cites methods and techniques used for scheduling project deadlines.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Adheres to organizational policies to guarantee the project aligns with standards and expectations.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Analyses new project management tools and methodologies and reports recommendations to management.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Delegates tasks and responsibilities when unanticipated circumstances arise.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops and oversees the execution of an adaptable standard operating procedure for projects.
See 4 More Skill Behaviors
3
Employee Services Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Employee Services Manager
Proficiency Level - 4
5
Competency for -
Employee Services Manager
Proficiency Level - 5
Summary of Employee Services Manager skills and competencies
There are 0 hard skills for Employee Services Manager.
9 general skills for Employee Services Manager, Internal Communications, Career Development and Coaching, Diversity and Inclusion, etc.
9 soft skills for Employee Services Manager, Resource Management, Project Management, Leadership, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Employee Services Manager, he or she needs to be skilled in Resource Management, be skilled in Project Management, and be skilled in Leadership.
9 general skills for Employee Services Manager, Internal Communications, Career Development and Coaching, Diversity and Inclusion, etc.
9 soft skills for Employee Services Manager, Resource Management, Project Management, Leadership, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Employee Services Manager, he or she needs to be skilled in Resource Management, be skilled in Project Management, and be skilled in Leadership.
It's Easy to Get Started
Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.